U.S. Storage Centers

  • IT Specialist

    Job Locations US-CA-Irvine
    Posted Date 2 months ago(5/14/2018 1:28 PM)
    Postal Code
    Information Technology
    Regular Full-Time
    FLSA Status
  • Overview


    Job Title:                             IT Specialist

    Reports To:                         IT Manager

    Direct Reports:                   None

    Department:                       Information Technology

    Location:                             Irvine, CA

    FLSA Status:                       Non-Exempt/Hourly

    Position Status:                  Direct Hire - Permanent Full-Time

    Work Schedule:                  Monday-Friday (8:00AM-5:00PM) – may change due to special projects and/or assignments

    Base Salary Range:            $20-21 per hour

    Travel:                                 up to 5% in state travel; may require occasional out of CA


    About US Storage Centers

    Westport Properties manages US Storage Centers (“USSC”) which is a top 10 Self Storage Management company in the country with over 130 properties and operating in multi-states under management with over 30 million rentable square feet. Founded in 1985, we have built a premier management platform in the industry. Since its inception, USSC has helped thousands of its customers organize their lives by delivering convenient and affordable self-storage solutions.


    Summary Role: IT Specialist

    Westport Properties continues to grow rapidly and we are seeking an IT Specialist with a strong knowledge of computer hardware and software and proficient knowledge in troubleshooting technical problems. The IT Specialist will have the ability to work closely with employees, management and IT vendors with a variety of IT skills levels. A strong knowledge of computers and how they operate, which includes having a broad understanding of hardware and software, operating systems and basic computer programs is a must for this position. This role is expected to be a proactive self-starter with a positive, can-do attitude is a must in order to embrace the Collaborative Team Culture environment. This position requires excellent analytical and organizational skills to assist the IT Department and Company propel with upward momentum of growth and expansion on a national, multi-state level.

    Key Essential Functions & Areas of Responsibilities:

    • Provide functional IT Support to all levels of contact within the organization
    • Diagnose computer problems, monitor computer processing systems, install software and perform tests on computer equipment and programs
    • Troubleshoot technical problems
    • Assists IT Manager to set up computer equipment, schedule maintenance and teach clients to use programs
    • Assist with drafting general IT procedure manuals (i.e. tutorials, how-to-guides)
    • Small percentage of travel may be required depending on project assignment
    • Additional duties will include coordinating data handling with Insurance Manager for Property & Tenant Loss Claims
    • Regular worksite attendance in accordance with Company’s Attendance Policy is required for this position
    • Other Duties As Assigned
      • May include minor repairs and computer parts ordering
      • Periodic special projects and duties may be assigned based on Company need and requirements
      • Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines


    Qualifications Required:

    • Minimum 2-5 years of experience in a technical role (i.e. Help Desk, Technical Support)
    • Relevant experience in matters related: Networking, Driver updates, Flashing BIOS
    • Familiarity with electronic equipment, Internet applications and security
    • Proficient knowledge of Microsoft Windows
    • Proficient in Microsoft Office Suite - Word, Excel, and Outlook
    • Ability to understand and convey Company Policies and relevant industry standards
    • Ability to analyze and configure data for reporting purposes
    • Ability to handle all Department and Company matters with confidentiality and in a timely matter
    • Ability to effectively communicate while exercising diplomacy, sound judgment and tact
    • Ability to deal effectively with co-workers, department supervisors and managers, and other consultants and/or vendors
    • Ability to meet deadlines on time with minimal supervision
    • Ability to work flexible hours depending on various departmental project deadlines and/or Company sponsored programs (may include evenings and weekends)



    Core Competencies:

    • General office and telephone skills are required
    • Expert Computer Skills are required
    • Good written and verbal communication skills
    • Good organizational skills
    • Collaborative Team Work
    • Proactive, self-starter, goal oriented and ability to work independently
    • Maintain a positive attitude and composure in an IT functional role
    • Ability and willingness to work remotely (if necessary for role)
    • Must maintain and hold a valid State Driver’s License (if driving for Company business for the role)
    • Uphold Company’s Vision, Mission Statement and Core Values


    • High School Diploma with some college required
    • Preferred Associate’s and/or Bachelor’s degree in Computer systems or similar field
    • IT Certification preferred but not required (A+ Certification, Linux+ certification, Microsoft certified IT Professional, Cisco certified network associate, etc.)
    • Relevant years of work experience and certification may substitute for degree requirement


    Physical Demands

    • Stationary Position: frequently remains stationary up to 90% of the time and sitting up to 8 hours in a day with the option of utilizing a stand-up desk.
    • Move/Traverse: infrequently bend, stand, stoop and/or walk
    • Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 10 pounds
    • Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with employees, coworkers, and all personnel matters; must be able to exchange accurate information in these situations
    • Sight: frequent use of sight to detect images on computer, office documents, and office objects near and far


    Work Environment

    • Regular professional, office business setting
    • Noise level ranges from low to moderate (if in office setting)
    • Noise level ranges from moderate to high (if on construction worksite)



    Benefits for Full-Time Employees


    • Paid Vacation Time
    • Paid Sick Time
    • Paid Holidays
    • Health Benefits: Medical, Dental, Vision
    • Life Insurance Benefits
    • 401(k) Eligibility
    • Recognition of Hard Work and Exemplary Performance
    • Clean, Air Conditioned, Friendly Working Environment 
    • Discretionary Bonus Based on Several Factors



    About Us

    All Employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV Records in accordance with federal protected FCRA/FACTA Requirements for Investigative Consumer Reports, CA ICRA and other state mandated requirements for employment purposes. Furthermore, this job description is subject to change at any time. Nothing in this job description is meant to guarantee employment status and/or position. This job description neither restricts nor prevents management’s right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned.


    Essential Job Function for Reasonable Work Accommodation 

    According to the American’s with Disabilities Act (ADA), Equal Employment Opportunity Commission (EEOC) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the essential job functions with or without a reasonable accommodation. The Company will provide reasonable work accommodations to allow the employee to perform their essential job functions and duties as detailed above.



    Westport Properties, Inc. is a parent company of US Storage Centers (USSC) which provides at-will, equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, marital status, disability or genetics. Furthermore, Westport Properties, Inc. expressly prohibits any form of workplace harassment and discrimination based on age, disability, color, genetics, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or veteran status in compliance with federal, state and applicable local laws governing employment and labor law in every location in which the company conducts business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.



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