U.S. Storage Centers

  • District Manager

    Job Locations US-TN-Nashville
    Posted Date 2 weeks ago(4/3/2018 1:45 PM)
    Postal Code
    Regular Full-Time
    FLSA Status
  • Overview


    Job Title:                 District Manager

    Reports to:              Regional Director of Operations – East Coast

    Direct Reports:       Senior Property Managers, Property Managers, Resident Managers, Assistant Managers

    Department:           Operations

    Location:                 Nashville, TN

    FSLA Status:            Exempt

    Position Status:      Regular, Full-time (Salary)

    Work Schedule:      9:00AM-6:00PM – subject to change based on project assignments/deadlines

    Salary Range:          $45,000 - $50,000 (commensurate with experience)

    Travel:                     Up to 50% of time


    To apply, please submit resume application tohttps://careers-usstorage.icims.com/jobs/ 


    About US Storage Centers

    Westport Properties/US Storage Centers (“USSC”) is a top 10 Self Storage Management company in the country with over 120 properties, operating in multi-states under management totaling over 20 million rentable square feet.  Founded in 1985, we have built a premier management platform in the industry. Since its inception, USSC has helped thousands of its customers organize their lives by delivering convenient and affordable self-storage solutions.


    The District Manager at US Storage Centers is a multi-unit leader that loves developing people and getting results. Being a District Manager at US Storage Centers is an incredible opportunity for not only yourself but to be able to contribute and develop a team to reach their goals and provide outstanding service to our customers. To be successful, you’ll need to be a motivator and mentor, someone who can guide the store managers and develop their talent in order to provide an award-winning experience.  You should have experience leading multiple stores, multiple team members as well as also being responsible for ensuring district wide customer satisfaction and measuring the financial performance of all the locations in your district. Our District Managers will manage a varying number of stores anywhere from 8 – 16 and will vary based on geography and complexity of those stores. But most of all, you’ll be inspiring a team of great people committed to creating a welcoming environment.

    This position contributes to facility profitability by developing and managing business relationships and being committed to customer satisfaction. This is a supervisory role who pays close attention to detail and has general sales, marketing and computer skills.  


    Key Essential Functions and Area of Responsibilities

    • Perform a variety of functions which lead to the efficient operation of several storage facilities.
    • Management of rental rates, discounts, Tenant Protection Plan and other income sources.
    • Monitor controllable expenses to provide the highest R.O.I. for each store
    • Performs monthly site audits and inspections to meet Company goals and industry standards
    • Supervise Employees
      • Interview and hire site managers
      • Continued training of Property Managers, District Trainers and Sr. Managers
      • Evaluate employee performance
      • Enforce company policy and procedures
      • Schedule employee work hours
    • Solicits customer feedback to understand customer needs and follows up on all customer service issues
    • Performs semi-annual audits and facility checklists, submits findings to division office and ensures follow up on any necessary action
    • Utilizes management information tools and analyzes financial reports and address trends and issues in district performance
    • Develops the store management team to deliver legendary customer experiences in all stores
    • Manages through unusual events to keep district operating to standard
    • Leads with integrity, honesty and knowledge that promote the culture and values of US Storage Centers
    • Plans, identifies, communicates and delegates key responsibilities and practices to the store manager’s, District Trainers and Sr. Managers to ensure smooth flow of operations
    • Reviews store environments and key business indicators to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store employees to take action and achieve operational goals
    • Keeps abreast of current and future competition through competitor property visits
    • Coaches store managers on the ongoing repairs, maintenance, and Vendor Contracts
    • Effectively coordinate special projects such as Facility conversions/openings
    • Effectively communicates with Leadership, mid-level management and facility employees
    • Regular worksite attendance in accordance with Company’s Attendance Policy is required for this position
    • Other Duties As Assigned
      • Periodic special projects and duties may be assigned based on Company need and requirements
      • Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines

    Core Competencies

    • General office and telephone skills are required
    • Basic Computer Skills are required
    • Excellent written and verbal communication skills
    • Good organizational skills
    • Proactive, self-starter, goal oriented, and ability to work independently
    • Maintain a positive attitude and composure in a multi-location Supervisory role
    • Collaborative Team Player
    • Ability and willingness to work remotely as necessary
    • Must maintain and hold a valid State Driver’s License (if driving for Company business for the role)
    • Uphold Company’s Vision, Mission Statement and Core Values

     Education and/or Experience

    • Bachelor’s degree preferred but not required. Equivalent of 3-5 years work-related experience and/or training in retail sales, retail, customer service, sales management and/or multi-unit management
    • Exceptional leadership skills and experience supervising others
    • Valid driver's license and reliable form of transportation are required in order to perform essential functions of this job
    • Weekend availability may be occasionally required
    • Be flexible and have the ability to travel up to 50% of time
    • Possess the eagerness and work ethics to succeed in a customer service environment


    Physical Demands

    • Stationary Position: frequently remains stationary up to 50% of the time and sitting up to 6 hours in a day
    • Move/Traverse: frequently bend, stand, stoop and/or walk
    • Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 50 pounds
    • Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with clients who have inquiries about their storage accountsbilling invoice or other related account matters; must be able to exchange accurate information in these situations
    • Sight: frequent use of sight to detect images on computer, office documents, facility objects near and far
    • Climb: occasionally ascends/descends a flight of stairs to service the lights and/or reach overhead


    Work Environment

    • Regular professional, office business setting
    • Frequent outdoor exposure working in outdoor weather conditions
    • Noise level ranges from low to moderate (if in office setting)
    • Noise level ranges from moderate to high (if on construction worksite)


    Benefits for Full-Time Employees

    • Paid Vacation Time
    • Paid Sick Time
    • Paid Holidays
    • 401(k) Eligibility
    • Health Benefits: Medical, Dental, Vision
    • Life Insurance Benefits
    • Supplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization, Accident)
    • Recognition of Hard Work and Exemplary Performance
    • Clean, Air Conditioned, Friendly Working Environment 
    • Discretionary Bonus Based on Several Factors


    About Us 

    Westport Properties, Inc. is a parent company of US Storage Centers (USSC) which provides at-will, equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, marital status, disability or genetics. Furthermore, Westport Properties, Inc. expressly prohibits any form of workplace harassment and discrimination based on age, disability, color, genetics, marital status, national origin, race, religion, sex, sexual orientation, or veteran status in compliance with federal, state and applicable local laws governing employment and labor law in every location in which the company conducts business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.



    All Employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV Records in accordance with federal protected FCRA/FACTA Requirements for Investigative Consumer Reports, CA ICRA and other state mandated requirements for employment purposes. Furthermore, this job description is subject to change at any time. Nothing in this job description is meant to guarantee employment status and/or position. This job description neither restricts nor prevents management’s right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned.


    Essential Job Function for Reasonable Work Accommodation

    According to the American’s with Disabilities Act (ADA), Equal Employment Opportunity Commission (EEOC) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the essential job functions with or without a reasonable accommodation. The Company will provide reasonable work accommodations to allow the employee to perform their essential job functions and duties as detailed above.







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